
FAQ's
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).
How do I place an order on Amland.in?
How do I place an order on Amland.in?
Placing an order is easy! Browse our collection, select your product, size, and quantity, and click "Add to Cart." Proceed to checkout, fill in your details, and make the payment.
Can I cancel my order?
Can I cancel my order?
Yes, you can cancel your order before it is shipped. Contact us at Support@amland.in or WhatsApp +91 9054683685 with your order details for assistance.
How can I modify my order after placing it?
How can I modify my order after placing it?
Unfortunately, once an order is placed, modifications like changes in size or quantity are not possible. You may cancel and place a new order instead.
How do I track my order?
How do I track my order?
After your order is shipped, you’ll receive a tracking number via email or WhatsApp. Use this to track your package in real time.
What happens if I receive the wrong item?
What happens if I receive the wrong item?
If you receive an incorrect item, please contact us immediately with a clear photo of the item and the packaging.
How long does shipping take?
How long does shipping take?
Delivery typically takes 3-7 business days, depending on your location. For remote areas, it may take longer.
Do you offer free shipping?
Do you offer free shipping?
We occasionally offer free shipping during promotions or for orders above a specific value. Check our website for details.
What should I do if my parcel is delayed?
What should I do if my parcel is delayed?
If your parcel is delayed, use the tracking number provided to check its status. For further assistance, contact us.
Can I change my delivery address after placing the order?
Can I change my delivery address after placing the order?
Changes to the delivery address can only be made before the order is shipped. Contact customer support for help.
What if my package arrives damaged?
What if my package arrives damaged?
If the package is damaged, start recording a 360° unboxing video before opening it. Contact us immediately with the video for resolution.
What is your return policy?
What is your return policy?
We accept returns within 7 days of delivery. A 360° unboxing video showing the sealed package is mandatory for returns.
Can I exchange a product for a different size?
Can I exchange a product for a different size?
Yes, exchanges are available for size-related issues. However, if the wrong size is selected multiple times, a handling fee of ₹350 will be deducted.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
Email us at Support@amland.in or WhatsApp us with your order details, along with the required unboxing video.
Do you provide a return pickup service?
Do you provide a return pickup service?
Return pickups are subject to availability in your area. If unavailable, customers must ship the item to our warehouse.
When will I receive my refund or exchange credit?
When will I receive my refund or exchange credit?
Once we receive the return parcel and inspect it, store credit or exchange credit is processed within 24-72 business hours.
Do I need an account to shop on Amland.in?
Do I need an account to shop on Amland.in?
No, you can place an order as a guest. However, creating an account lets you track orders and save your preferences.
How do I reset my account password?
How do I reset my account password?
Click on "Forgot Password" on the login page, and follow the steps to reset your password via email.
Can I save multiple addresses in my account?
Can I save multiple addresses in my account?
Yes, you can save and manage multiple addresses in your account for convenience.
How do I update my profile information?
How do I update my profile information?
Log in to your account, go to "My Profile," and make the necessary changes.
How do I update my profile information?
How do I update my profile information?
Log in to your account, go to "My Profile," and make the necessary changes.
What should I do if I face issues logging into my account?
What should I do if I face issues logging into my account?
If you're unable to log in, try resetting your password or contact customer support for help.
What payment methods are accepted?
What payment methods are accepted?
We accept Credit/Debit Cards, UPI (GPay, PhonePe, etc.), and Net Banking.
Is Cash on Delivery (COD) available?
Is Cash on Delivery (COD) available?
Yes, we do offer COD.
How secure is my payment information?
How secure is my payment information?
We use industry-standard encryption to ensure your payment details are secure.
Can I get a refund to my original payment method?
Can I get a refund to my original payment method?
Refunds are usually processed as store credit. In rare cases of repeated size issues, we may refund to your original payment method with a ₹350 deduction for handling.
What should I do if my payment fails but the amount is debited?
What should I do if my payment fails but the amount is debited?
If your payment fails and the amount is debited, it is usually refunded automatically within 5-7 business days. If not, contact us with your payment details for assistance.